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A Real & Local Company That is LICENSED & INSURED #ES12001423
Though we're often mistaken for a national company or franchise chain, we're not. And we're glad this isn't the case for several key reasons:
In our industry, the level of quality and customer service cannot be measured by a company's size and, in fact, many of our larger competitors fail to deliver the kind of service customers expect. Why? Because most all national online companies (a.k.a. Internet Brokers) outsource 100% of their services to third party contractors, which places quality control solely in the hands of the independent contractors and not the companies you've entrusted with your project.
With respect to large brick-and-mortar retailers many have found their substantial size inhibits consistent and proper customer care. Quality is extremely difficult to enforce and this critical aspect of any service business suffers with decentralized management and bloated growth.
We're a real, local company that cares about your total satisfaction and it's engrained in our corporate culture…
A Real & Local Company That is LICENSED & INSURED #ES12001423
Though we're often mistaken for a national company or franchise chain, we're not. And we're glad this isn't the case for several key reasons:
In our industry, the level of quality and customer service cannot be measured by a company's size and, in fact, many of our larger competitors fail to deliver the kind of service customers expect. Why? Because most all national online companies (a.k.a. Internet Brokers) outsource 100% of their services to third party contractors, which places quality control solely in the hands of the independent contractors and not the companies you've entrusted with your project.
With respect to large brick-and-mortar retailers many have found their substantial size inhibits consistent and proper customer care. Quality is extremely difficult to enforce and this critical aspect of any service business suffers with decentralized management and bloated growth.
We're a real, local company that cares about your total satisfaction and it's engrained in our corporate culture…
Contracted Labor & Internet Brokers
Internet Brokers are online companies that require you to prepay 100% of your project cost then, after taking their cut, outsource the job to a third-party or even to individuals that the broker company has never met nor qualified.
How to spot them: Beware of companies that offer 'Nationwide Service', or boast to have 'Thousands of Pros' or flashy websites with toll free numbers – this often means you're dealing with what we call an 'Internet Broker' or nationwide call center whose fleet of marketers often read from scripts and have zero technical or install experience.
Often times, the person or team they send to your location could be an individual such as a freelance handyman, construction tradesman or even a hobbyist seeking additional income and may be up to three degrees removed from the broker company. Your project can be passed down from person to person until the compensation is so low for the contractor that quality workmanship can be compromised.
At HDTVinstallers.com , we train and employ our own educated, knowledgeable, and experienced technicians, who are held to strict quality, safety and customer service standards.
Internet Brokers are online companies that require you to prepay 100% of your project cost then, after taking their cut, outsource the job to a third-party or even to individuals that the broker company has never met nor qualified.
How to spot them: Beware of companies that offer 'Nationwide Service', or boast to have 'Thousands of Pros' or flashy websites with toll free numbers – this often means you're dealing with what we call an 'Internet Broker' or nationwide call center whose fleet of marketers often read from scripts and have zero technical or install experience.
Often times, the person or team they send to your location could be an individual such as a freelance handyman, construction tradesman or even a hobbyist seeking additional income and may be up to three degrees removed from the broker company. Your project can be passed down from person to person until the compensation is so low for the contractor that quality workmanship can be compromised.
At HDTVinstallers.com , we train and employ our own educated, knowledgeable, and experienced technicians, who are held to strict quality, safety and customer service standards.
